Our Case Study Conversation highlighted a standout example of leading practice: how Telstra has leveraged innovative communication strategies to embed meaningful D&I change and enhance the organisation’s racial literacy.
Telstra is a leading telecommunications and technology company with a proudly Australian heritage and a longstanding, growing international business.
DCA’s Education Director, Sheetal Deo (she/her), facilitated an engaging discussion with Stephanie Lam (she/her), Senior Specialist in Diversity, Equity and Inclusion at Telstra and the lead for Telstra’s ethnicity and race, equity and inclusion work, alongside Bree Day (she/her), Product & Technology Diversity, Equity and Inclusion Lead at Telstra.
Attendees gained valuable insights into how Telstra has built a communication strategy that fosters racial literacy and engages diverse stakeholders to drive positive change, including:
- Planned engagement at a group level across its international businesses
- Taken a strong intersectional approach to communications
- Strengthened workplace inclusion and equity for all employees
- Embraced the diverse needs of its customers
- Centred the voices of marginalised groups
- Introduced language around topics such as race and marginalisation to foster organisation-wide understanding
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